Legal

Privacy Policy

Last updated: August 18, 2026 · Zoomin Groomin USA LLC

This website (franchise.zoomingroomin.com) is operated by Zoomin Groomin USA LLC for prospective franchise owners. This Policy covers information collected through this site, our franchise development process, and our Services generally.

1. Who We Are & Scope

Zoomin Groomin USA (“we,” “our,” or “us”) values and respects your privacy. This Policy explains how we collect, use, and share information when you interact with us or use our services online or in person, including when you visit or use one of our franchised locations or inquire about owning a franchise (collectively, the “Services”).

Our franchisees are independently owned and operated. However, when they collect information in connection with the Services, that information is shared with us and governed by this Policy. Some franchisees may also provide their own privacy notices, which supplement, but do not replace, this Policy. By interacting with a franchised location or providing information to a franchisee, you agree that your information may be collected, shared, and processed according to this Policy, along with any supplemental notices.

The Zoomin Groomin family of brands includes our parent company, Loyalty, LLC and all affiliated Loyalty Brands, including ATAX LLC, Coopers Scoopers LLC, Loyalty Brokers LLC, Loyalty Business Services LLC, Purely Pet LLC, Tectum Franchising LLC, The Inspection Boys Franchise USA LLC, and Whole PM Holdings LLC, and other affiliated entities, which may operate under additional trade names (the “Loyalty Brands”). The entity responsible for your information depends on the services you use and the entity with which you interact.

2. Information We Collect

In the past 12 months, we have collected the following categories of personal information and have disclosed, sold, or shared it as described below:

Category and Examples of Information We Collect	Categories of Third Parties and Business Purpose for Disclosure	Categories of Third Parties and Purposes of Sale/Sharing
Identifiers: Your name, alias, postal address, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Personal information: Name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Legally protected classifications: Military or Veteran status	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Commercial information: Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Internet or network information: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement, and your computer and mobile device information	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Geolocation data: Data about the location of your device (on this website, approximate location derived from your IP address)	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Audio, electronic, visual, or similar information: Including recordings of telephone calls with our franchise development team where permitted by law (see Section 4)	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Professional or employment-related information: Current or past job history, business ownership, and information you provide about your professional background and investment readiness when inquiring about a franchise	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Inferences drawn from other personal information: Preferences, interests, and other characteristics related to consumer trends and franchise-candidate fit	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Sensitive personal information: Social Security, driver’s license, state identification card, or passport number; precise geolocation; the contents of mail, email, and text messages unless we are the intended recipient	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.
Pet information: Pet names; species; breeds; gender; pet dates of birth and sex; weight; veterinary name; vaccines; health issues; pet photos that you upload, send to, or share with us; microchip information	Our franchisees, to deliver our products or services and for marketing purposes; Loyalty Brands and franchisees of Loyalty Brands, to provide relevant offers and services; service providers who help us run our business or improve our services, such as background check providers, IT services, payment processors, marketing agencies, website hosts, and analytics tools; legal authorities and consultants, to help prevent fraud, maintain security, comply with applicable laws, and enforce our agreements; other third parties approved by you.	Our franchisees, Loyalty Brands, and Loyalty Brands’ franchisees, for joint marketing; other third parties approved by you.

3. How We Collect Information

Directly from you — in person, by telephone, text, or email, or through our websites when you visit, submit an inquiry, request franchise information, download our Franchise Growth Kit, take our owner-fit quiz, use our planning tools, check territory availability, schedule services, sign up for updates, or contact us.
Franchisees — when you sign up for services.
Loyalty Brands — when you express an interest in our services or owning a franchise.
Third parties — from marketing and advertising providers, advertising networks, data analytics providers, visitor-identification and business-contact enrichment providers, social media networks (including LinkedIn), franchise and business brokers, other third parties with your consent, and from third parties to verify the information you provide.
Cookies, digital devices, and automated means — we use cookies, tags, pixels, web beacons, and other third-party tools and technologies to collect information about your preferences, behavior, and activities, through your computer, mobile device, or other technology, such as when you visit our websites or click on advertisements or links in emails you receive from us, and through automated monitoring of our websites and other technical systems.

4. Cookies, Website Technologies & Your Consent Choices

When you first visit this website, a consent banner lets you accept, decline, or customize non-essential cookies by category. We use Google Consent Mode v2, so analytics and advertising technologies honor the choices you make. You can change your choices at any time via the control or the “Do Not Sell My Info” link in our footer.

Technologies used on this website include:

Analytics — Google Analytics 4 (via Google Tag Manager) and Microsoft Clarity (which may record how you interact with pages, such as scrolling and clicks) to understand and improve site performance.
Advertising — Google Ads and LinkedIn advertising technologies for conversion measurement, remarketing, and targeted advertising; and Quantcast for audience measurement, which may involve ad-technology partners.
Call tracking and recording — CallRail assigns tracking phone numbers and, where permitted by law, calls with our franchise development team may be recorded and transcribed for qualification, quality, and training purposes.
Forms and CRM — HubSpot powers our forms and stores the contact information you submit.
Approximate location — we may derive your approximate (city-level) location from your IP address to tailor territory-related content. We do not collect precise GPS location from this website.
Visitor identification and enrichment — we may use technologies and service providers (such as Leadpipe, Clay, BetterContact, and MillionVerifier) that attempt to associate your visit with business contact information (such as your name, company, business email, or LinkedIn profile) and to verify and enrich contact details you provide or that are identified.
Sales outreach — if you express interest in franchise ownership or are identified as a likely prospective owner, we and our service providers (such as Smartlead, HeyReach, and Cleverly) may contact you by email, phone, text, or LinkedIn. Every marketing email includes an unsubscribe link, and you may opt out of any channel by replying or by contacting us as described below.

5. Franchise Inquiries

If you inquire about franchise ownership, we use the information you provide (and information from the sources above) to respond to you, evaluate your candidacy, deliver our Franchise Disclosure Document (FDD) and related materials, schedule and conduct calls, and comply with federal and state franchise sales laws, which may require us to retain records of our communications with you. Your information may be shared with franchise brokers or referral networks involved in your inquiry. Submitting an inquiry does not obligate you to purchase a franchise, and this website is not an offer to sell a franchise; offers are made only through an FDD in accordance with applicable law.

6. Why We Collect Your Information

Respond to your requests, inquiries, comments, and concerns.
Short-term, transient use, such as non-personalized advertising shown as part of your current interaction with us.
Perform our services or take steps at your request, including providing information, customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, processing franchise applications, providing financing, notifying you about changes, updates, offers, and announcements, or providing a similar service on behalf of the business or a service provider.
Providing advertising and marketing services, including targeted advertising.
Undertaking activities to verify or maintain our services’ quality, safety, and security, and to improve, upgrade, or enhance the services.
Operational reasons, such as improving efficiency, training, quality control, and fraud prevention.
To comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

7. Use or Disclosure of Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes outside the ones listed below:

To perform the services or provide goods you reasonably expect.
To prevent, detect, or investigate security incidents that threaten stored or transmitted information.
To resist malicious, deceptive, fraudulent, or illegal actions and prosecute those responsible.
To ensure the physical safety of individuals.
For short-term, transient use (e.g., non-personalized advertising shown during your current interaction) without sharing it externally.
To verify or maintain the quality or safety of a product, service, or device we control.
To collect or process sensitive personal information where the purpose is not to infer characteristics about you.

8. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website utilizes Transport Layer Security (TLS/SSL) encryption, which you can verify by checking for the “https” protocol and the padlock icon in your browser’s address bar.

We keep your personal information only as long as necessary to provide our services, complete transactions, comply with legal obligations (including franchise sales record-keeping requirements), maintain records, resolve disputes, ensure security, prevent fraud, and enforce agreements. In some cases, this may mean retaining information indefinitely, even after you are no longer a customer or active franchise prospect.

While we work to protect your information, no method of transmitting or storing data online is entirely secure. We cannot guarantee the security, integrity, or privacy of information exchanged over the Internet.

9. Your Privacy Rights

Applicable state privacy laws may give you certain rights regarding your personal information, including:

Right to Know — you can request information about: the categories of personal information we collected about you; the sources for that information; the business or commercial purpose for collecting or selling it; the categories of third parties with whom we share it; and the specific pieces of personal information we have collected about you.
Right to Delete — you may request that we delete personal information we have collected from you. Where required by law, we will delete it from our records, instruct service providers and contractors to delete it, and tell third parties with whom we have sold or shared it to delete it, unless doing so is impossible or requires disproportionate effort. We may keep personal information where reasonably necessary to complete a transaction or fulfill a contract, meet warranty or legal requirements, detect and repair errors or security issues, exercise a legal right, use internally in ways consistent with your relationship with us, or comply with legal obligations.
Right to Correct — you have the right to request correction of inaccurate personal information. We will use commercially reasonable efforts to correct it.
Right to Data Portability — you have the right to request a copy of your personal information in a portable, machine-readable format.
Right to Opt Out of the sale or sharing of your personal information for targeted advertising or advertising based on your activity across different websites or apps, and of any automated profiling used to make decisions with legal or similarly significant effects.
Right to Limit the use or disclosure of your sensitive personal information for reasons other than those in Section 7.
Right to Non-Discrimination — we will not deny you goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest any of the above because you exercised these rights. We may, however, charge different prices or provide different services or benefits if reasonably related to the value of your personal information to our business, and we may offer loyalty, rewards, premium features, or discounts as compensation for collecting, selling, or retaining personal information.

10. How to Exercise Your Privacy Rights

You can request to access, correct, or delete your personal information by emailing support@zoomingroomin.com. Please include your name, address, phone number, email, and the specific right you want to exercise. We generally do not charge a fee to process requests; however, if a request is excessive, repetitive, or unfounded, we may charge a reasonable fee. You may make up to two requests in any 12-month period. If fees apply, we will notify you in advance.

Verification. To protect your information, we must verify your identity before processing a request. This may require proof of identity or address and answering questions about yourself. Authorized agents must provide their contact information, a signed certification, and details about the consumer they represent. Parents or guardians may submit requests on behalf of their children. If we cannot verify your identity or authority, we may decline your request. Any information collected for verification will only be used for that purpose.

Response timing and appeals. We will respond within 45 days of receiving your request. If more time is needed due to the complexity of your request, we may extend our response time by an additional 45 days and will notify you within the initial period. If we deny your request, we will notify you within 45 days and provide information on how to appeal, if available.

11. Opt Out of Sale or Sharing of Personal Information

We process personal data for the purposes of targeted advertising. You have the right to opt out of that sale or sharing. You can opt out in two ways:

On this website: decline or customize advertising cookies in our consent banner, or use the “Do Not Sell My Info” link in the footer at any time. These choices are applied through Google Consent Mode v2.
By email: send a request to support@zoomingroomin.com with your name, address, phone number, and email.

12. California’s Shine the Light Law

California residents may request, once per year, information about personal information we shared with other businesses for their marketing purposes. If applicable, this will include the types of information shared and the names and addresses of those businesses from the prior calendar year. To make a request, contact us at support@zoomingroomin.com or by mail at: Zoomin Groomin USA, LLC, 780 Lynnhaven Pkwy, Suite 240, Virginia Beach, VA 23452. Please include your full name, email, and mailing address.

13. Linking to Other Internet Sites

Our website or emails may include links to other sites we don’t operate. These third-party sites may have different privacy practices than ours. To protect your privacy, we recommend reviewing the privacy policies of any site, app, or platform you visit through these links. We don’t control—and aren’t responsible for—the privacy practices of these third parties.

14. Children’s Privacy

Our Services are not intended for anyone under 18. We do not knowingly collect, sell, or share personal information from anyone under 16. If you’re a parent or guardian and believe your child has shared personal information with us, please contact us. If we discover that we’ve collected information from children without their parents’ consent, we take steps to delete it from our systems.

15. Visitors from Outside of the United States

Our Services are provided in the United States. If you submit personal information from a location outside of the U.S., your personal information will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those in the country where you are located, and your information may be subject to access requests from governments, courts, or law enforcement agencies in the United States, as governed by U.S. laws.

16. Mergers & Acquisitions

If our business undergoes a transition—such as a merger, acquisition, sale, or liquidation—your information may be part of the assets that are transferred or shared during the process. Even if this happens, the new company will still follow this Privacy Policy. If the way your information is used changes significantly, we’ll notify you.

17. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When we do, the new version will be posted here with the date it was updated. We encourage you to check this page occasionally. By continuing to use our Services after these updates, you agree to the changes.

18. Contact Us

For any questions or concerns regarding our Privacy Policy and information practices:

Privacy requests: support@zoomingroomin.com
Franchise inquiries: support@zoomingroomin.com · 757-906-6959
Mail: Zoomin Groomin USA LLC, 780 Lynnhaven Pkwy Ste 240, Virginia Beach, VA 23452